Job Description

Collections Team Leader Job Description Our company is looking for a collections team leader. To join our growing team, please review the list of responsibilities and qualifications. Responsibilities for collections team leader • Responsible for the attainment and maintenance of established service standards (ie • Competitive Salary – Get paid what you’re worth • Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best • Ensuring resolution of all EWS/dispute complaints & escalations reported at Collections Field/Telecalling within Business TAT • Ensure agreed service levels and targets are achieved, Proactive Dispute resolution and early warning signals to reduce complaints • Identified issue raise to departments and recommend corrective actions to ensure complaint resolution • Identifying the gaps in collections by conducting RCA of the complaints and Tracking the gaps to closure • Follow up on identified issues with departments and recommend corrective actions to ensure complaint resolution • Identify control enhancement / improvement opportunities for Customer Delight Qualifications for collections team leader • Focus on high risk complaints impacting the businesses • Flagging on deceased accounts where documents are awaited • Account exclusion on Vision Plus for the cases pending for resolution • Exclusion requests to Dailer, Line & Field for the cases pending for calling • Payment pickup assistance to customers where requested • One-on-one with DR's

Skills Required

• Ms Excel
• Ms Office