Job Description: The Operations Support Executive will be responsible for providing exceptional customer service and resolving customer queries related to the business portal's features and services. The role also involves building a high-trust value proposition with clients and influencing them to leverage the product in the best possible manner. The successful candidate will possess excellent communication skills, a strong customer focus, and the ability to work in a fast-paced environment. Key Responsibilities: Interact with corporate customers on calls/emails, handling already acquired corporate customers with post-sales hand-holding and deliverables. Create a high trust value proposition and make clients understand various service offerings and the functionalities of the Promilo website. Solve queries related to optimum usage of opted services with quality inputs and provide a resolution within the defined TAT. Proper coordination with the Graphic designer team and the sales team. Build and maintain strong, long-lasting client relationships. Ensure the timely and successful delivery of solutions according to customer needs and objectives. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. Collaborate with the sales team to identify and grow opportunities within the territory. Assist with challenging client requests or issue escalations as needed. Approve existing campaigns, Create campaigns, and prolet. Develop and deliver reports for every client. Submit a report and coordinate with the marketing team to help increase the deliverable for every client as per the requirement
