Operation Asst. Manager

Operation Asst. Manager - Mansi Tiwari

Date Posted: Feb 15, 2023

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Job Description:-

Client, Customer & People Management
Effective performance planning for self and team
Monitor employee activities and provide guidance where needed
Encourage a positive work environment and culture for all employees.
Prepare and send report to the Director of Operation.
Arrange training session for all team member once in a month
Schedule weekly meeting with leaders regarding their work and monthly task and report to Directors
To lead a team's available resources in order to deliver a quality service to customers in line with agreed service standards
Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations
Handle escalations for the team
Building and maintaining effective internal and external relationships with clients, government officers & Bank
Team's Career Planning/manage team performance & expectation
Ensures service, SLAs and KPIs are continually reviewed and expectations are met with optimum levels of quality & service delivery
Work as a Single point of contact for ops department
Quality and Process improvement Initiatives
Identifying and instilling best practice, processes and systems and drive continuous improvement environment
Planning, execution and monitoring of projects and standard systems