The ideal candidate will work as the CRM support executive and help our client in stream line the business processes such as engagement, reports, informative communication, complain resolutions, surveys over all communication mediums.
Key Responsibilities: Coordinate with clients and thoroughly understand their communication requirements Prepare and present the complete product information. Handling client calls and emails, responding in a timely manner Preparing documentation for meetings. Identify and assess client needs to achieve satisfaction and providing the best available solutions for query Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of client interactions, process, client accounts and all relevant information related to client and business Follow communication procedures, guidelines and policies Take the extra mile to engage clients. Maintain comprehensive monthly/ weekly job list
Apply on -: job@techifysolutions.com
