Greet and assist patients, visitors, and attendants courteously at the front desk.
Handle patient registration, appointment scheduling, and updating records in the hospital management system (HMS).
Guide patients to the appropriate departments, consultants, or diagnostic areas.
Answer and route telephone calls efficiently while maintaining a polite and professional tone.
Coordinate with billing, nursing, and medical departments for smooth patient flow.
Maintain confidentiality of patient information and adhere to hospital policies.
Handle cash, receipts, and coordinate with the billing team for payments and settlements.
Manage daily reports related to patient registration, appointments, and front office operations.
Maintain cleanliness and orderliness at the front desk and waiting area.
Support administrative activities such as courier handling, file maintenance, and visitor log management.