Description The Operations function at Cultfit is responsible for driving in-center sales, customer experience, inventory management, customer troubleshooting and people management. Key responsibilities Sales: Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials Responsible for achieving target by driving conversion Responsible for Upselling Should maintain record of every interaction with new user Should enter all details of customers, walks ins on internal tools Operations: -Managing center experience and incremental enhancements -Timely Opening and Closing of the center -Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for both stocking and re-ordering (first-aid, stationary, water, towels etc.) -Managing classes and workouts -Ensuring punctuality of trainers and classes -Handle issues with respect to attendance, equipment and space availability -Customer interactions and troubleshooting -Interact with walk-ins and prospective clients -Improving member attendance through meet and greet, familiarity building and creating a welcoming atmosphere -Take feedback from members and partners about classes and document the same -Handle issues that may lead to consumer experience during or pre/post class -Centre facility audits and inputs -Ensure that we do daily audits of the center and facility including all supplies and essentials -After 12 Months of consistent performance, Consultant shall be eligible for a conversion to Fulltime employment.
GVS Private Limited is a New Generation Manpower Solutions Company set to provide extraordinary Services in IT & Non IT, Staffing, Recruitment. We were established in 2022. We understand the different business needs of diversified industries. Thus, i... Read More