Urgent Requirement Of Quality Analyst For BPO-Israelites Shopping Network-Hyderabad-walkins

  • Post Date : January 23, 2019
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Job Description

It’s regarding opportunity for the BPO Quality Analyst in Hyderabad location.

Job Description:-
1.Creating Deck report and creating one pager.
2.Record feedback and to let the Customer service rep know about his/hers areas of improvements.
3.To audit the number of calls given by the client on a daily basis.
4.Attend call calibrations.
5.To check if the CSR has used the right telephone etiquettes, and followed appropriate   hold procedures and has a given a proper resolution for the customer’s request.
6.Required to compile audit results of the team in excel.
7. Ensure quality of products/process to enhance customer satisfaction.
8.Develop and manage quality systems-Regular Audits (Internal).
9. Reduce cost of poor quality at incoming, in process and outgoing stage.
Good Communication skills and presentation skills
Workable knowledge of Excel and PowerPoint
Any Graduate – Any Specialization
Excellent inter-personal skills, communication skills.

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