Freshers-International (NON VOICE)–Hi Tech City, Hyderabad-Impec Consulting Solutions-Hyderabad-walkins-

  • Post Date : January 23, 2019

Job Detail

  • Job ID 714560

Job Description


Freshers-International (NON VOICE)–Hi tech city, Hyderabad

Impec Consulting Solutions

Position : Technical Support Executive (Non-Voice) / Email & Chat Support
Package(CTC) : 1.44 lpa to 1.8 lpa
Experience : Freshers
Shift Timings: Rotational shift
Qualification : Intermediate/Graduate
Type : Email & Chat Support
Typing Speed : 30WPM
Transport: Two-way Cab (Home pick & drop)
Working Days : 5 days (Rotational)
Location : Hitech City, Hyderabad.


Job Role:

  • Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.
  • Provide technical assistance through web-chat and email-based communication tools.


Job Responsibilities:

  • Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.
  • Troubleshooting and resolving customer service issues and schedule field service calls when necessary.
  • Adhering to quality and performance standards.
  • Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.
  • Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.
  • Documenting customer transactions accurately and in-time in related customer and business tools.
  • Collaborating with team members and cross functional teams as per the business need.
  • Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.


·         Paid Training
·         Competitive Pay
·         Health Insurance
·         Paid Time Off
·         Relaxed Dress Code
·         Monthly Incentives
·         Company-Wide Rewards Program
  • Lucrative Employee Referral Program

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