Team Leader Telemarketing-FOX BRAIN KIDS BRAIN DEVELOPMENT PVT LTD-Ghaziabad-FB0332

  • Post Date : January 23, 2019

Job Detail

  • Job ID 718234

Job Description



Time & Venue: From 14th to 15th January from 1:00 PM – 5:00 PM

Fox Brain, 332, Niti Khand 2, Indirapuram, Ghaziabad, Uttar Pradesh.

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Team Leader Telemarketing

Roles & Responsibilities:

Will be responsible to handle the team of telesales executives.
Be in charge of running and managing the team daily
Set targets for all team members to meet up with
Schedule and organize call patterns for team members to ensure that customers are never left unattended to
Understand all organizations products, services, procedures and guidelines and communicate same to all team members
Prepare forecasts and budgets for the team
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
Facilitate and organize training session for all agents and participate in recruitment of new team members
Recommend technical support needed to enhance job performance at the contact center.
Conduct regular review of all contact center agents performance and organize training sessions for under performers
Submit regular reports to management and seek new ideas and strategies to improve team performance
Keep up with trends and happenings in the industry and ensuring adherence to industry standards
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times

Qualification :
Any Graduate with Minimum 2 years of experience in Telemarketing profile.
Excellent communication skills are a must.
Any experience of Timeshare will be preferred.
Any experience in holiday sale industry like Mahindra club, Jukaso etc.

2 yrs to 5 yrs of experience as Telesales / Telemarketing mandatory
Handling Sales process experience is mandatory
Must have 1 year of Team Handling experience

Required skills :
Excellent Communication Skills.
Leadership qualities. Self Motivated.
“Regular Day shifts only”

“Great working Environment” “IT’s Not a BPO

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