Quality Analyst-Right track corporate service-Chandigarh

  • Post Date : January 23, 2019
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Job Description

Urgent requirement for QA for a leading smartphone company for voice process.

Responsibilities:

  • Knowledge of various coaching techniques that drive customer satisfaction
  • Manages the Quality Assurance Coaching program by providing direction, leadership and coaching development skills to the QA analyst and representatives
  • Manages internal fraud prevention reporting, fraud prevention initiatives, and participates in meetings and discussions with Corporate Security as needed
  • Monitor performance of the Mi India Program as described in the SOP shared by Mi India
  • Identify challenge areas and suggest methods to improve quality, both at individual level and at program level.
  • Identify bottom quartile Solution Experts, facilitate retraining and closely monitor their post training performance.

CTC:  up to 4.5L PA

Experience:  Minimum one to two years of experience in any contact Centre – voice.

Shift: Day shift, rotational two days week off.

Qualification: Any graduation or above

Required skills: Excellent verbal and written communication in English and verbal communication in Hindi.

Experience in customer service industry, Mobile phone is preferred.

Location: Chandigarh, Chennai and Jaipur

Note: On role of the company 

 

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