Job Description

We are seeking a dynamic and experienced Female Counselling officer to join our team at West Highlander.

Roles and Responsibilities:

• Identify prospective customers, lead prospecting (Inside sales) and conversion.
• Conduct initial consultations with clients to understand their immigration goals, background, and eligibility for visas.
• Present suitable immigration solutions and services based on the client's profile and preferences.
• Maintain regular communication with clients, providing updates on the progress of their applications.
• Address client inquiries, concerns, and provide timely responses.
• Achieving the monthly sales targets, assigned
• Increase the number of qualified leads and potential clients in the sales pipeline.
• Follow up on new leads and referrals to generate business.
• Contact new and existing customers to discuss needs
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Regularly follow up with leads, nurture relationships, and move them through the sales process.

Qualifications and Skills:

• Minimum bachelor’s degree
• Excellent counselling and consultative sales skills
• Excellent interpersonal and communication skills to effectively interact with clients from diverse backgrounds.
• Excellent negotiation skills required.
• Problem-solving ability to address clients' challenges.
• Ethical and responsible conduct in guiding clients through the immigration process. Experience:
• Minimum 3 years’ experience.

Skills Required

• B2b Sales
• BPO Executive
• Fluent English Communication
• International Voice Process